ZenBusiness is an extremely popular LLC formation company for a lot of reasons. Many entrepreneurs have been able to build their LLC entities from the ground up with this provider, but is it really worth it? Do they really offer the best services around, or is there a better option?

In this ZenBusiness review, we’re diving into the nitty-gritty of what ZenBusiness offers and we’re comparing it to other leading services as well.

A Little Background About Zen Business

They provide everything you need to kick-start your business, including registered agent services, CPA assessments, EIN acquisition, compliance guarantee, and even website-building services. Zen Business also offers three plans to choose from: Starter, Pro, and Premium.

Compared to other LLC formation services, Zen Business offers some of the cheapest packages. And whichever you choose, you already get a free year of registered agent services.

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ZenBusiness is popular mainly due to the range of features that business owners get to enjoy. Here are the highlights of what ZenBusiness offers:

Features and Services

  1. Operating Agreement
  2. Worry-Free Compliance
  3. Formation Speed Options
  4. Employer Identification Number (EIN)
  5. DBA Name Registration
  6. Banking Resolution
  7. Annual Reports
  8. Domain Name Registration
  9. Domain Name Privacy
  10. Business Website
  11. Business Email Address
  12. New York Publication
  13. Filing Amendment
  14. Certificate of Good Standing
  15. Business Bank Account
  16. Business Insurance
  17. Business Name Reservation

Packages

1. Starter Package ($49/year)

2. Pro Package ($179/year) (most popular)

3. Premium Package

Registered Agent Service

Entrepreneurs find it appealing that ZenBusiness’s cheapest plan cover registered agent service, as it covers all correspondence with the Secretary of State as well as other agencies, to ensure that all documents are kept private.

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Operating Agreement

Full Details »

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Worry-Free Compliance Guarantee

Even if your company misses a deadline or a state requirement, ZenBusiness covers the costs required to see that your business remains in good standing. Other service providers don’t have this feature, making it one of the best services offered by ZenBusiness.

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Formation Speed Options

The Starter Package guarantees 2–3 weeks of processing, which is fast enough if you’re not in a rush. For the Pro plan, it will be 5–8 business days and for the Premium plan, 2–4 business days.

With these differences in processing speed, entrepreneurs get to choose the service that fits their needs, whether they’re willing to wait or they want to form an LLC stat. However, others offer same-day processing services (read Northwest Registered Agent reviews).

Full Details »

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Employer Identification Number (EIN)

In the ZenBusiness Pro and Premium plans, they will obtain an EIN for you and have it delivered digitally. It saves you the hassle of getting one yourself, and it’s another thing to check off of your to-do list as you create your LLC.

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DBA Name Registration

However, it’s quite difficult to obtain a DBA in the US. ZenBusiness solves this problem by offering a DBA Name Registration, all while complying with your state-specific requirements and guidelines. With this service, you don’t have to undergo the complex process of obtaining a DBA name yourself.

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Banking Resolution

With a banking resolution, you can have a complete record of any company decision made. Plus, it’s also an official proof to financial institutions that only an authorized person in your business is acting for your company.

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Annual Reports

To ensure this doesn’t happen, ZenBusiness can file your annual reports for you in a timely manner. As such, you’re always in good standing with the state.

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Domain Name Registration

With this, you don’t have to undergo the process of reserving your own domain name or even outsourcing a web developer to create one for you. If you’re planning to build your website in the future anyway, ZenBusiness can already help you with the first few steps.

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Domain Name Privacy

To protect you against possible hacks, ZenBusiness adds a domain name privacy service to change your info in WHOIS with that of a forwarding service. As a result, your company details are kept hidden from the public eye.

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Business Website

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Business Email Address

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New York Publication

According to this law, you need to publish a notice in two separate newspapers if you’re forming an LLC or registering an out-of-state LLC to do business in New York. Also, the newspapers must be within the same county where the LLC’s “office” is.

Once published, you will be provided with an Affidavit of Publication and Certificate of Publication which you’ll be sending to the New York Division of Corporations. After that, you can legally do business in NY.

While ZenBusiness doesn’t explicitly include this in their LLC formation packages, they can still help you with New York Publication. I tried calling customer service about this requirement, and they were more than happy to help with the process.

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Filing Amendment

Of course, businesses are ever-changing, so if you’re planning to make a few modifications, ZenBusiness helps you deal with it with no trouble.

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Certificate of Good Standing

A few instances where you can use this document would be if you’re renewing permits, completing large transactions, or partnering with investors. As such, it’s something handy to have whenever a crucial opportunity pops up.

Full Details »

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Business Bank Account

ZenBusiness helps you reap these perks by opening a bank account for you in Radius Bank. That’s another item off of your LLC to-do list.

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Business Insurance

The main purpose of insurance is to protect your business and personal assets, so this is something worth looking into when starting your LLC business as well.

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Business Name Reservation

The good thing about this service is you can avail it even if you’re not yet ready to form your company. ZenBusiness gives you the option to reserve your business name so no one else can take it while you’re still preparing yourself for entrepreneurship.

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Worry-Free CPA assessment

Part of their LLC business formation service is matching you with the right CPA at no charge. So, you’re able to keep track of your cash flow, taxes, and other bookkeeping needs with ease.

Real-time Customer Support

In our experience, the fastest way to reach ZenBusiness is through their website chat. If you don’t prefer chat support, you can also request for information or services by phone or by email.

Plans

Starter Package ($49/year plus state fees)

However, note the Registered Agent service is only free for a year, and will cost your business $119/year afterwards.

Get the Starter Package »

Pro Package ($179/year plus state fees)

The compliance guarantee gives you an annual report plus the option to make two new business amendments every year for free. In addition, ZenBusiness also provides you a banking resolution template.

Get the Pro Package »

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Premium Package ($299/year plus state fees)

This package can also come with a business domain, business website and a business email address package for your business’ online presence.

ZenBusiness Premium is basically a wide umbrella that covers it all, so all you need to do is reach out to your customers and start doing business.

Get the Premium Package »

What about customer reviews and feedback? is it positive or negative?

Zen Business Customer Reviews & Feedback

In our research of Zen Business reviews online, we’ve found that, like us, there are many people who are satisfied with the experience they’ve had. ZenBusiness has a positive reception among its users, particularly because of the excellent deals (excluding state fee) and the entirely smooth process.

Generally speaking, it looks like ZenBusiness’ customers are happy with their services. On Trustpilot, they have got 4.7 stars averagely from over 1,400 reviews.

Customers are also pleased that they experienced far fewer upsells with ZenBusiness compared to other business formation services. This proves that the company is not cutting corners despite the low price point.

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ZenBusiness vs. LegalZoom

LLC formation services

ZenBusiness

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Legal Zoom

However, the plans they offer are more expensive compared to ZenBusiness, although cheaper when LegalZoom is compared to Rocket Lawyer and other competitors.

I recommend ZenBusiness for its more affordable pricing with the same (if not better) offers per package.

Track record

ZenBusiness

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LegalZoom

If you want to further assess its performance in the industry, see how LegalZoom matches up to Incfile.

LegalZoom has been providing services longer than ZenBusiness, but both have good track records so far.

LLC formation

ZenBusiness

Their standard package already has registered agent services included for a year and also an operating agreement. Without additional features, a registered agent costs $119 in annual pricing. But again, you can get it for free in the first year of your plan.

LegalZoom

The economy plan gets you the organization and filing service within your state and a banking authorization letter to help you open business bank accounts. As for their registered agent service, the cost is pretty high at $299 per year without the additional features.

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If you purchase a business formation plan from LegalZoom, you also get a registered agent service for $159 in the first year. Their other fees include the Standard and Express Gold, which cost $329 an $349, respectively. Similar to ZenBusiness, these fees don’t include state filing fees.

So overall, the total price for an LLC formation and a year of registered agent services for ZenBusiness is $49, while Legal Zoom has it priced at $238.

From the price difference alone, it’s clear that compared to LegalZoom, ZenBusiness offers a better deal.

Ease of use

LegalZoom saves your info as you input them, so they can email you the saved answers if you accidentally closed the tab. This is convenient as you won’t have to start over the next time you visit the site.

On the other hand, the edge of ZenBusiness lies on their personalized online dashboard. This becomes the central location for your documents to help you access information anytime during your login online.

The order process is convenient for both ZenBusiness and LegalZoom and everything takes only a few minutes.

Customer service

ZenBusiness

Their customer support team is reachable in a number of ways: phone, email, and chat. However, I found that the online chat as the best option when asking questions. This customer support service is available during their office hours and replies quickly in order to resolve any problem.

Another interesting fact about ZenBusiness is that they’re also registered as a public benefit corporation (PBC). This means they’re also doing charitable efforts such as lending options for minority-owned businesses and low-income individuals. This goes to show that their customer service really goes beyond the business itself.

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LegalZoom

However, their email support is not very responsive. As such, for people who prefer email correspondence, LegalZoom won’t be much help.

Zenbusiness wins over LegalZoom in terms of customer support based on their responsiveness and variety of support options.

Customer Experience

ZenBusiness

LegalZoom

LegalZoom does enjoy its positive reviews like ZenBusiness, but the ones on Consumer Affairs are about 50/50 in this aspect. As for the Better Business Bureau, which is another review site, the majority of the ratings are negative.

Based on my experience and other actual customer reviews, ZenBusiness gives a better customer experience than LegalZoom.

Conclusion

For entrepreneurs wanting to build an LLC, ZenBusiness offers everything you need to build your business. Their plans cover a registered agent service, operating agreements, employer ID number, CPA assessment, compliance guarantee, and reliable customer service.

If you’re looking to build a company website and email in the future, the ZenBusiness Premium plan offers that as well.

Compared to Legal Zoom, ZenBusiness offers a lot more features for a lower price. Although Legal Zoom is the more recognizable brand between the two, it does have shortcomings, especially in terms of pricing and performance.

Overall, the value and functions you get from ZenBusiness make it a better and smarter choice.

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I’m Daniella. I love to try different stuff and share my feedback and my thoughts about them. Hope you enjoy my blog. Thank you!